OMI — One inbox for every channel

The platform

Everything a customer-facing team needs, in one place.

Sixty-plus capabilities, organized the way your team actually works.

Shared inbox & live chat

Every channel, every agent, one queue.

Omnichannel shared inbox
Multi-agent live chat
Auto replies & chat routing
Assignment & escalation rules
Real-time notifications
Voice notes & media handling
File, document & PDF processing

AI chatbots & agents

AI that handles real conversations, not just FAQs.

AI chatbot & AI agents
Website AI assistant
AI knowledge base training
AI-powered response suggestions
AI content generation
AI campaign assistant
AI translation & multi-language

Automation & workflows

Build the logic once, let it run forever.

Drag-and-drop automation builder
Workflow automation engine
Trigger-based actions & rules
WhatsApp-to-SMS fallback automation
Appointment booking automation
Survey & feedback automation

Campaigns & messaging

Reach customers in bulk, on the channel they read.

Campaign management system
WhatsApp bulk messaging
SMS marketing campaigns
OTP & authentication messaging
A2P SMS platform
Template management system
Industry-specific chatbot templates

CRM & team management

Every contact, every conversation, remembered.

Customer relationship management
Customer profiles & conversation history
Lead management & pipeline tracking
Contact segmentation & tagging
Team collaboration & internal notes
User roles & permission management
Department-based access control

Integrations & API

OMI fits into the systems you already run.

API & webhook integrations
HTTP API for external systems
Third-party integrations
Meta platform connection
E-commerce integration
Order status notifications
Delivery & shipping notifications

Analytics & reporting

See what's working, down to the message.

Analytics & reporting dashboard
Agent performance monitoring
Campaign analytics & ROI tracking
Message delivery reports
WhatsApp cost & usage reports
Customer satisfaction tracking
Omnichannel customer journey tracking

Platform & white-label

Run it yourself, or resell it as your own.

Multi-tenant architecture
Reseller management portal
White-label platform
Custom domain support
Client account management
Subscription & license management
Audit logs & activity tracking
Cloud-based, mobile-friendly dashboard
Multi-language interface

AI layer

AI that drafts, replies, and learns from your own knowledge base.

Train OMI's AI on your website, documents, and FAQs. It answers customers directly, suggests replies for your agents, drafts campaign copy, and translates conversations on the fly — across every channel in the inbox.

AI chatbot & AI agents

Website AI assistant

AI knowledge base training

AI-powered response suggestions

AI content & campaign assistant

AI translation & multi-language support

Every channel. One inbox. One customer record.

Wherever your customer writes, your team is already there.

Everything a customer-facing team needs, in one place.

Shared inbox & live chat

AI chatbots & agents

Automation & workflows

Campaigns & messaging

CRM & team management

Integrations & API

Analytics & reporting

Platform & white-label

AI that drafts, replies, and learns from your own knowledge base.

Where the AI layer is headed.

AI voice agent integration

AI calling & voice automation

AI copilot assistant

Autonomous AI sales agents

Autonomous AI support agents

See every channel in one inbox, with your own data.